Privacy policy

PRIVACY POLICY

Privacy Policy

This Privacy Policy outlines how Klean Living (accessible via kleanliving.co.uk) collects, uses, and protects any personal information you provide when using this website. Klean Living is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this Privacy Policy. Klean Living may update this policy from time to time by revising this page. You should occasionally check this page to ensure that you are happy with any changes.

Please read this Privacy Policy carefully. By using and accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational requirements. Any revisions will be posted on this page, and we will update the "Last Updated" date accordingly.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected over the past 12 months personal information from various sources, as outlined below. In addition to the uses detailed below, we may use your information to communicate with you, provide Services, comply with legal obligations, enforce terms of service, and protect the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

This may include:

  • Basic contact details (e.g., name, address, phone number, email).
  • Order information (e.g., billing/shipping addresses, payment confirmation).
  • Account details (e.g., username, password, security questions).
  • Shopping preferences (e.g., items viewed, added to cart, or wishlist).
  • Customer support details (e.g., communications with us).

Providing certain information is necessary to access some features of the Services. Declining to provide information may limit your access to these features.

Information We Collect Through Cookies

We use cookies, pixels, and similar technologies to automatically collect information about your interaction with our Site. This may include your IP address, device/browser information, and details about your network connection. For more details, please refer to our Cookie Policy.

Information We Obtain from Third Parties

We may collect information from third-party vendors and service providers, such as:

  • Payment processors for order fulfilment.
  • Analytics providers to enhance user experience.

Any third-party information is handled in accordance with this Privacy Policy. We are not responsible for the accuracy of third-party data or their privacy practices.

How We Use Your Personal Information

We use your personal information for purposes including:

  • Providing Products and Services: To process orders, manage accounts, and fulfil transactions.
  • Marketing and Advertising: To send promotional communications or display relevant ads.
  • Security and Fraud Prevention: To detect, investigate, and respond to potential fraudulent or malicious activity.
  • Customer Communication: To address inquiries and improve our Services.

Cookies

We use cookies to enhance your experience, run analytics, and tailor advertising. Most browsers accept cookies by default, but you can manage your preferences through browser settings. Blocking cookies may impact some functionalities of our Site.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

  • To service providers performing functions on our behalf.
  • To business partners for marketing purposes.
  • In compliance with legal obligations or as part of business transactions (e.g., mergers).

We do not disclose sensitive personal information for purposes of inferring characteristics about you.

Your Rights under Data Protection Laws

Depending on your location, you may have rights such as:

  • Access/Know: Request access to the personal information we hold.
  • Delete: Request deletion of your personal data.
  • Correct: Request correction of inaccurate information.
  • Opt Out: Opt out of targeted advertising or the sale/sharing of your data.

To exercise your rights, contact us using the details below. We will respond promptly, as required by applicable law.

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, contact us to request its deletion.

Security and Retention of Your Information

We implement security measures to protect your data but cannot guarantee absolute security. Personal information is retained only as long as necessary to fulfil the purposes outlined or to comply with legal obligations.

International Users

We may transfer your data to countries outside your residence, including the United States. Any transfers comply with recognised mechanisms, such as Standard Contractual Clauses.

Contact

For questions about this Privacy Policy or to exercise your rights, please contact us: hello@kleanliving.co.uk